Cancel & Refund Policy

Cancellation Policy

• Cancellation/refund is not possible due to unidentified precautions.
• If a travel agency cancels a product booked/purchased on Trip-day.com, we may request a penalty or may not be able to cancel it as per the following regulations.
• In case of cancellation due to natural disasters, no placebo will be processed and the regulations for each product will be observed in accordance with Thai law.
• If you cancel or change, please register with the reservation number at Trip-Day.com.

Refund

• E-tickets and reservation code products/date pre-order products cannot be canceled/refunded after ordering.
• Physical receipt ticket products can be used within a set period from the date of purchase.
• You can get a refund if you return the unused ticket before or within 7 days of receiving it.
• Physical tickets cannot be reissued if you lose your ticket.

Changes

• Changes are only applicable to physical tickets except E-Ticket/E Vouchers and are only applicable to non-overlapping attractions.
• The schedule can be changed only for the possible schedule, and please refer to each product page for the possible period.

Hotel-Specific Policies

• Trip-day.com is responsible for booking accommodation for each hotel and operates separately, so we ensure that we comply with the cancellation refund regulations specified by Trip-day.com.
• Reservation fee: No refund regardless of the time of reservation.
• Deposit:
  • If more than 30% of the total schedule is left: partial refund is possible
  • If less than 30% of the total schedule is left: No refund
• Change and cancel:
  • After check-in: Reservation period change and reservation cancellation not allowed
  • Before check-in: Depending on the items, it may be partially possible (*refer to the hotel's change regulations)